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For Assistance Call Customer Service at 1.800.776.8955
or email buyback@collegebooksdirect.com.
Note: Your textbook must be in good re-saleable condition. No water
damage, torn (out) pages, or heavily written in with ink or highlighting.
What is an ISBN?
An ISBN (International Standard Book Number) is the 10 or 13-character number
on the back cover of your textbook. It also appears in text form on the
copyright page inside of the front cover. A book can have both 10 and
13-character ISBNs at the same time.
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What is book condition?
The amount of time you have possessed a textbook does not effect
book condition. Whether you received it yesterday or last semester.
Condition is determined when the text is received in our facility.
New Condition Textbooks: A new condition textbook
is a textbook that is clean and pristine. A textbook identical
to the quality of condition a publisher would distribute to a
bookstore. It would contain no writing, no bent corners, no highlighting,
no smudges, no "complimentary copy" stamp, no "free
copy" stamp, or any other alternate publisher markings on
or inside the textbook. In addition, time of possession has no
bearing as to determination of new condition. "New"
book condition is defined as a textbook that meets pristine requirements
when it arrives at our facility.
Used Condition Textbooks: Textbooks that are
written in, highlighted, shelf worn, or have any other conditions
causing the book to not be clean and pristine. Please include
all accompanying disks or tapes.
Complimentary Textbooks: These are considered
USED condition. Textbooks that contain embossed or imprinted
stamps displayed on the front or back cover , such as "Complementary
Copy", "Free Copy", "Instructor's Editions",
"Not for Sale", or "Annotated Instructors Edition".
These type of textbooks are considered as used condition. If the
book has a removable "Comp Copy" sticker on the cover,
please do not remove it as damage may occur.
Free Copy sampled textbooks: These are considered
USED condition. Books which have "FREE COPY" imprinted
inside the textbook. If you have a "Free Copy" text,
it must be looked up by the "Free Copy" ISBN located
on the back cover or on the copyright page of the text.
Annotated Instructor's Editions: These are
considered USED condition. Only those annotated listings
shown with prices will be purchased. Please do not send textbooks
that are annotated unless your search was positive. If you have
an "Annotated" text, it must be looked up by the "Annotated"
ISBN located on the back cover or on the copyright page of the
text.
What is meant by "NEW" condition?
New book condition is defined as a textbook which is received in
clean, pristine condition. A textbook that is identical to the quality
of condition a publisher would distribute to a bookstore. There
is no writing, no bent corners, no highlighting, no smudges, no
"complimentary copy" stamp, no "free copy" stamp,
or any other alternative publisher markings on or inside the textbook.
Copyright date, age of the book, or date you received the book has
no bearing as to condition.
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I have entered an ISBN, but found no results.
Our comprehensive database contains over 440,000 titles. Perhaps
the ISBN you entered is too recent (ex. 2006 or 2007) and hasn't
had an opportunity to make it into our database.
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Can I send more than one copy of a title?
Yes, you can send up to three copies of a title. The quantity restriction is per customer, and is not per transaction.
Call 1.800.776-8955 and ask for a CollegeBooksDirect.com quantity approval,
or if you are unsure if you have met the quantity limit. If prior approval is not granted,
and we receive more than 3 copies of a title, the customer is responsible for
all return shipping charges to retrieve the textbooks back.
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When do I get paid?
Your shipment will be processed within 24 hours of arriving at our facility.
A check will be issued and mailed to the name and address you provided in your
profile and on your packing slip. If you signed up for our PayPal service, payment
will be directly deposited in you account. Otherwise, the payment will be mailed
to you via United States Postal Service. You may chose to have your payment sent
to you 2-Day or Next Day service via UPS.
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I have had my book(s) for a while. Can
they still be considered for "new" condition?
Yes. Textbooks have a certain longevity in the marketplace which
is determined by the publishers. However, a textbook can be on the
market for one day or two years and still be considered for new
condition as long as the text remains in pristine condition.
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How do I ship my books to CollegeBooksDirect.com?
For instructions, please see the "shipping
instructions" page. Ship to: CollegeBooksDirect.com, c/o Texas
Book Company, 8501 Technology Circle, Greenville, TX 75402. Insurance
can be applied to a shipment, but only at customer's choice and
expense. CollegeBooksDirect.com holds no responsibility for insurance
claims. You cannot purchase additional insurance if using our collect
label service.
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When I try to add books to my selling
basket, it doesn't take them. Why?
Check your browser's "cookie" settings under the preferences
(or options) section. It must be set to "accept all cookies".
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Do I have to give you my email address?
Yes. The site now requires a user to create an account. You will
receive adiministrative email regarding your shipment. You will
also receive periodic promotional emails until you opt out. We will
not release your email address to any other entity.
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Will you sell / give my name, address,
or email address to anyone?
No. We will not release any address information to anyone. We use
this information for issuing of payments and promotions only.
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Why were the books I sent graded as used
condition?
CollegeBooksDirect.com will grade the books as to their condition when
they arrive at our facility. We have every incentive to grade the
books in new condition and every measure is taken to determine the
best grade allowable.
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How long is the price quote good for?
Quoted prices are good for 14 days from the day the packing slip
is created. This policy protects you by ensuring you receive the
price expected from your quote. However, if a shipment arrives after
the 14 days, we will automatically process under the most current
prices available. Master database price updates occur once a month
with periodic interval updates.
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My receiving report denotes a title was
checked in as "text only", and the price I received was
reduced. Why?
The second most common reason book prices are reduced is due to
missing ancillary materials, such as cd-roms. The first reason being
the books did not arrive at our facility in new, pristine condition.
We process the shipment in the condition it arrives. We make the
assumption that you have matched the book and its contents against
the website listing. Therefore, if a book arrives without a cd-rom,
we assume it is intentional. However, if you have accidentally omitted
these ancillary materials and would like to receive full credit
for the book, simply notify us first, making us aware of the situation,
and then send the missing materials in for credit.
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Why will the website not complete my sell order?
Total in cart MUST be $10.00 or more.
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How do I print a collect shipping label?
For United Parcel Service (UPS) label, the sell order total must be over $30.00.
This option will appear on the "Thank You" page of the sell order submission.
It is required to complete a "sell order" function in order to produce and print a collect
shipping label from United Parcel Service (UPS). You must log in to create
and finish a sell order.
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I have received an email with a link in it. What is this for?
This email link serves as a back up to the label you printed from the web site.
Please only print the label from your email if you were not able to print from the site.
If you need additional labels, please use this link to accommodate your needs. Each click of the link
creates another label.
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I have printed a return label, now what?
Secure the printed label to the package in the normal spot you would place a label.
Tape it down thoroughly. Please be sure not to obstruct any barcodes.
You can take the package to any United Parcel Service (UPS) location. You can also leave it with your
normal office outbound mail pickup. Please limit packages to less than 70 pounds.
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I need 2 (or more) labels, what do I do?
If you need 2 or more labels, simply click the link stating "Create Additional Label(s)", located
in the pop up window that you will see after the "Thank You" page. This pop up window appears after
you have created your sell order. Additionally, you can refer to an email which will be sent to
the address in your profile. This email will contain a link to create an additional label if NEEDED.
Please DO NOT photocopy 1 label to use on multiple boxes. There is no guarantee that the package(s)
will arrive, and CollegeBooksDirect.com assumes no responsibility for lost or delayed packages.
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I have already shut my session down, can I print another label?
Yes, you'll have to check your email. A link to create another label is contained in the email.
You will not be able to retrieve the label from the web site, unless you recreate the entire sell order.
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What happened to the generic labels I used to print?
The generic labels are still there. They are under the link on the Thank You page, "Print Mailing Labels".
There is no collect condition to these labels. You will have to pay the freight costs and inform us of the charges.
Standard ground freight only.
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